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💄 Kozmetika Refund Policy
Your Guide to Beauty & Cosmetics
At Kozmetika, we strive to ensure every purchase meets your expectations. However, if you are not completely satisfied with your order, we’re here to help with our transparent and easy refund process.
🛍️ General Refund Policy
This refund policy applies to all purchases made through Kozmetika. Each vendor may set their own specific return and refund terms, but unless otherwise stated, the following policy applies:
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Eligibility for Refunds
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You may request a refund within 7 days of receiving your order.
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The product must be unused, unopened, and in its original packaging.
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Certain beauty and personal care items (such as skincare, makeup, or opened cosmetics) are non-refundable for hygiene reasons.
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How to Request a Refund
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Go to My Account → Orders and select the order you wish to return.
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Click “Request Refund” or “Request Return” and provide a brief reason.
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Once your request is reviewed by the vendor, you’ll receive confirmation and return instructions.
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Return Shipping
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Unless otherwise stated, the buyer is responsible for return shipping costs.
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Please ensure the product is securely packaged to prevent damage during transit.
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Processing Your Refund
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Once the vendor receives and inspects the returned item, your refund will be processed within 5–10 business days.
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Refunds will be issued to your original payment method.
🧴 Vendor-Specific Refund Policies
Each vendor on Kozmetika may define their own return and refund conditions.
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You can find these details on the vendor’s store page or product description.
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In case of conflict, the vendor’s policy will take precedence.
🚫 Non-Refundable Items
For health and safety reasons, refunds cannot be issued for:
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Opened skincare or makeup products
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Items marked as “Final Sale”
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Digital or downloadable beauty guides
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Gift cards or promotional vouchers
📞 Need Help?
If you have questions or issues with a return, please contact:
📧 info@kozmetika.com
We’ll assist you in coordinating directly with the vendor to ensure a smooth resolution.
🌸 Kozmetika Promise
At Kozmetika, we are committed to maintaining fairness, transparency, and satisfaction for both our customers and vendors. Our platform encourages honest business practices and ensures every beauty product reaches you with care and confidence.
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